Solution Background

With the acceleration of digital transformation, core sectors such as provincial-level government services, finance, and energy are placing increasingly stringent demands on network transmission efficiency, stability, and security. Traditional network architectures are struggling to handle massive concurrent data flows, cross-region collaboration, and unexpected traffic spikes. Particularly in areas like emergency management and smart cities, the backbone network—acting as the "digital artery"—must support fast response, intelligent scheduling, and elastic scaling. In this context, ensuring that the provincial backbone network can operate continuously, stably, and efficiently is essential to guarantee reliable data transmission across various services, minimize the impact of network failures, and enhance network availability, security, and service quality—ultimately meeting the needs of diverse industries and users across the province.

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Solution Overview

Focusing on "intelligent collaboration and elastic assurance", this solution integrates network resources, technical capabilities, and O&M expertise to form a professional service assurance system that supports customer sites distributed across 11 cities within the province.
Key components include:

  • Device Redundancy & Backup: Redundant configurations are deployed at critical nodes to ensure rapid failover in the event of hardware failure.
  • Remote Technical Support: Dedicated engineers provide hotline support and assist in resolving issues, responding to inquiries within 10 minutes.
  • On-Site Technical Support: For failures caused by unexpected factors that cannot be resolved remotely, engineers arrive on-site within the agreed timeframe, document the fault recovery process, and provide a root cause analysis.
  • Software Services: Prompt technical support is provided along with free upgrades upon request, including relevant software and licenses.
  • Regular Inspections: Periodic collection and analysis of device performance data, with inspection reports sent via email and early warnings issued for potential risks.
  • Spare Parts Management: A spare parts inventory is maintained to ensure rapid replacement and shorten fault repair times.
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Key Advantages

  • Lifecycle Coverage: Standardized and customizable services from planning and deployment to O&M reduce operational complexity for customers.
  • Elastic Architecture: Supports 10× burst traffic capacity, meeting emergency demands such as large-scale events and disaster response.
  • Real-Time Monitoring: Network traffic, device status, and service data are monitored continuously, enabling millisecond-level anomaly detection.
  • Rapid Response: 24/7 service availability with unlimited support calls.

Customer Pain Points & Challenges

  • Uneven Resource Allocation: Insufficient bandwidth in remote areas and interdepartmental competition for network resources lead to delays in key services.
  • Weak Emergency Response Capabilities: Extreme weather and hardware failures overwhelm traditional repair processes, leading to prolonged service disruptions.
  • High O&M Costs: Manual inspections are inefficient, fault diagnosis relies heavily on experience, and labor costs account for over 40% of total expenditure.
  • Difficult Cross-Agency Coordination: Poor interoperability across administrative levels and service domains results in slow decision-making and constrains public service efficiency.

Customer Benefits

  • Improved Business Availability: Backbone network availability increased to 99.95%, ensuring stable 24/7 operation for core services such as cable TV, broadband, new media, smart city infrastructure, and 5G broadcasting.
  • Reduced Overall Costs: Intelligent O&M reduces manual intervention by 70%, improves resource utilization by 35%, and saves millions of RMB in annual O&M expenses.