INDUSTRY CASE - INTERNET INDUSTRY
Project background
With the popularization of the Internet, Internet of Things and other technologies, data has become a very key resource for enterprises. In all scenarios involving communication with customers, how to achieve effective “data
precipitation” and record and save recordings, CDRS, etc., have become the top priority for enterprises today.
Main functions:
1. Support recording file query, playback, download;
2. Support recording file support MP3 and other common formats;
3. Support recording file clear policy setting;
4. Support call records basic query, multi-condition query;
5. Support user rights management, according to the rights, view their recording files;
6. Support department management, user management;
7. Support Logo customization, increase the corporate image;
Customer income:
Customer headquarters voice system project +KVS IPS recording system, thousands of seats, 600 concurrent recording.
Make the internal communication of enterprise employees, sales staff and customer communication, 400 service hotline communication, effective “data precipitation”.
Conduct recording and CDRS for internal communication of enterprise employees, thus providing sufficient “digital materials” for the digital transformation of
enterprises
